With the world becoming more connected by the day, the frequency with which customers and companies are interacting is increasing. Gone are the days of customer service representatives only handling customer complaints, salespeople only dealing with sales and marketers only making posters or ads. With social media, website chat windows, phone hotlines and more, customers have more ways to ask questions, access information and interact with your business than ever before. This interconnectivity and ease of access means that everyone in your company will most likely be asked a question about your products or services at some point. Read more